Warranty

Any product that is covered under a warranty, the details of the warranty will be disclosed and will be accepted within the warranty period subjected to the given conditions. For any warranty related support, please contact us via 074 1113805 or support@virtuesl.com.

All electronic products sold by Virtue Holdings Private Limited are assured to be in good quality and fully functional at the time of sale, covered under warranty for any manufactural defects, and handed over to the client for general and standard usage subjected to the following terms and conditions.

  • The warranty will not be effective for repairs/installations/services done by any third party other than Virtue Holdings Private Limited or its authorized service agents, damage caused by ancillary equipment and non-recommended accessories, general wear and tear, corrosion, promotional Items given free of charge with the main product, damages due to split and liquid, drop damages, seepage, secretion from insects, rodents or domestic pets, accident, fire, theft, act of god, power surges, electrical leakage, voltage fluctuations, negligence, misuse, abuse, incorrect installations, modifications, improper testing operations, defacing, obliteration or removal of components, damage due to shock or external force, lightning, being operated in alkaline or unsuitable atmosphere, using of products outside specification, using for purposes which are not recommended, using beyond the guidelines and capacity of product, alterations, defaced or suspected warranty documents and serial number alteration, any damage or loss to any third party or property, chargers, carrying cases, laptop bags, power adaptors, power cables, remote controller and any other consumable parts.
  • Failure to install operating system updates, failure in the installation of softwares / apps, unsupported video and audio file formats are not considered as manufacturing defects and no warranty is provided for the same. 
  • If the product delivered by Virtue contains any damage caused during transit or handling, client shall be informed on the same and the client is advised to examine the purchased product thoroughly prior to accepting.
  • If the product is beyond the economical repair, the product will be replaced with similar working condition and warranty shall be effective for the remaining period.

 Special terms and conditions related to warranty

 LED/LCD Televisions
  • 1 year warranty for display panel and 3 years warranty for other parts including main/mother board and power board.
  • Colour dots up to 7 on LCD/LED TV screens shall be considered as a normal industrial cause as a result of pixel burnt and shall not replace the said products on that effect.
  • No warranty is applicable for TV accessories, remotes, speakers, mic, wires, HDMI ports and Cables
  • Televisions fixed on mobile vehicles shall not be covered under this warranty
 Air Conditioners
  • Warranty is not applicable for the corrosion on an outdoor unit of an air conditioner due to environmental conditions / sea breeze.
  • The extended 5 year or 10 year warranty on the compressor for selected air conditioners will be applied only if the service agreement is signed for 4 years at the end of the first year.